Director, Desktop Administration and Helpdesk Support

Job description

Director, Desktop Administration & Helpdesk Support Join the Porter team as an impactful member in the Technology Department! Your Impact at Porter: The Director, Desktop Administration & Helpdesk Support is responsible for leading and optimizing enterprise end-user computing and frontline IT support services. This role oversees desktop administration across multiple platforms (Windows, macOS, iPads), Microsoft Office 365 services, endpoint management platforms, Aruba networking environments, and a high-quality Helpdesk operation. The Director ensures reliable, secure, and responsive technology services while delivering an excellent end-user experience. This position requires strong leadership, exceptional communication skills, and proven experience managing enterprise-scale desktop and Helpdesk environments. Experience in healthcare and call-center-based IT support organizations is highly valued. Key Responsibilities: Leadership & Strategy - Lead and mentor Desktop Administration and Helpdesk Support teams, including managers, engineers, analysts, and technicians. - Define and execute strategy for end-user computing, endpoint management, and IT support services.Establish service s...