Retail Customer Experience Specialist

Job description

$21.00 Hourly to Start. Qualifications: - Handling inbound calls from Lowe’s and Home Depot, sales reps and distributors. - Process Special Orders by following up, correcting any discrepancies via watchlists, invoicing, and returns. - Utilizing software tools such as Salesforce, Five9, True Commerce, Rithum, Supplier Hub and JD Edwards (JDE) for the VOR program. - Providing world-class support to stores across North America by delivering technical recommendations and facilitating marketing collateral. - Answer inbound stores calls within Salesforce to help with general product inquiries, installation help, pricing, ordering, distributor contacts. - Answer store emails resolving general product inquiries, installation, ETAs and pricing - Manage multiple projects while prioritizing optimal customer outcomes. - Direct stores with non-stock returns to the appropriate distributor contact. - Demonstrate a strong desire to drive results and surpass goals. - Participate in training and other learning opportunities to expand knowledge of company and position. - 3-5 years of experience in customer service or inside sales preferred. - Positive attitude with a customer-focused approach and att...