Director, Marriott Bonvoy Ambassador Program

Job description

JOB SUMMARY: The Director, Marriott Bonvoy Ambassador Programs is responsible for leading the design and development of the strategy and initiatives to support enhanced personalized services for our most valued members. This position will coordinate with a global team responsible for driving member engagement via new member experiences, social channels, pilot expansion of the service, and member events. In addition, this position will seek to develop and refine the enabling procedures, policies, and technology and drive efficiency to improve services. This role may oversee the following areas: - Ambassador Program Strategy & Execution - Ambassador Program Definition & Insights - Ambassador Program Initiatives CANDIDATE PROFILE: Education and Experience: Required: - Bachelor’s degree in business administration, Marketing, Hospitality Management. - 8+ years of relevant experience in marketing or related function Preferred: - Experience managing and defining transformational strategies for business units. - Experience with loyalty strategy & program management within a matrixed organization. - MBA CORE WORK ACTIVITIES: Program Strategy & Execution: - Lead the development of the Ambass...