Agent, Customer Assistance

Job description

Short Description: The Passenger Assistance Agent facilitates the transportation of airline passengers with reduced mobility and passengers in need of assistance. Summary: The Passenger Assistance Agent facilitates the transportation of airline passengers with reduced mobility and passengers in need of assistance following all provisions of CFR 14 DOT382 from the check-in location to the aircraft. Upon arrival, the Agent will also assist passengers off the aircraft and transport them to the bag claim and airport curbside area. Assistance will include transporting in a wheelchair and where needed fully lifting the passenger in or out of an aircraft seat. Agents are required to ensure any assistance is provided in a professional, courteous, and non- discriminatory manner reflective of regulatory standards and company expectations. Agents may also be assigned to assist with passenger wayfinding and monitoring in certain phases and areas of the operation. Visa Sponsorship Available: No: Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. E...