Service Technician I

Job description

POSITION SUMMARY/OBJECTIVE: The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost-effective manner. ESSENTIAL FUNCTIONS: ▪ Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals. ▪ Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner. ▪ Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks. ▪ Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual. ▪ Complete technical training on all new equipment as assigned. ▪ Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. ▪ Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code. ▪ Accurately maintain and comply with documentation a...