HIM OPS PATIENT PORTAL REPRESENTATIVE

Job description

Department: 13238 Enterprise Revenue Cycle - HIM Ops ROI Patient Portal Support Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: M-F 10:30 AM - 7:00 PM. ELIGIBLE FOR 2ND SHIFT PREMIUM ($1.50 PER HOUR). TRAINING DURING 1ST SHIFT PREFERRED. Pay Range: $21.85 - $32.80 Major Responsibilities: ​ ​ Answers inbound messages and calls and responds to customer needs in a high-volume call center environment to service and retain customers. ​ ​ ​ Responds to complaints and resolves problems using established service recovery guidelines. Handles all escalated calls, attempting to resolve issues before they become escalated complaints. ​ ​ Receives and identifies requests for patient portal proxy access. Reviews and verifies accuracy of proxy signatures. Ensure all proxy authorizations are in compliance with the request, authorization, policies along with federal and state privacy laws and HIPAA regulations. Scans/files all proxy paperwork to the appropriate locations of the legal health record. ​ ​ ​ Takes action, using appropriate discretion , to address customer needs, resolve issues and provide outstanding customer service. Works with app...