Client Services & Community Outreach Manager

Job description

Responsive recruiter Benefits: - Bonus based on performance - Competitive salary - Free uniforms - Opportunity for advancement - Paid time off - Training & development About Us: Touching Hearts at Home serves Sarasota and Charlotte Counties with compassionate, relationship-based, non-medical in-home care. We help seniors and adults remain safe, independent, and connected at home—through companionship, personal care support, dementia/Alzheimer’s support, post-hospital support, and daily living assistance. Position Overview: This is a hands-on leadership role combining client services operations with community referral development . You’ll be the hub that keeps intake, onboarding, and scheduling moving—while building trusted relationships with local referral partners. Responsibilities: · Manage inbound leads: answer calls, qualify needs, schedule assessments, follow up · Coordinate client onboarding and start-of-care checklists · Coordinate caregiver onboarding readiness and documentation · Support scheduling and coverage (including call-outs and urgent fill needs) · Maintain CRM/referral database and weekly activity reporting · Build referral relationships (SNF/ALF/rehab/hospitals/p...