Modern Service Senior Manager

Job description

If you’re an experienced aftersales leader who thrives on delivering exceptional customer experience, driving commercial performance, and leading high-performing teams, this is a rare opportunity to step into a pivotal role within one of the largest Aston Martin service centres in the world. As Modern Service Senior Manager, you’ll take ownership of the day-to-day running of the modern service workshop, ensuring everything operates seamlessly, from workshop efficiency and team performance through to customer satisfaction and financial delivery. This is a highly visible leadership role where your impact will be felt across the business. You’ll lead and develop a skilled service team, creating a culture of accountability, continuous improvement and high performance. Coaching and performance management will be key, helping to drive both individual progression and overall workshop efficiency. At the same time, you’ll ensure the highest levels of customer experience are consistently delivered, reflecting the standards expected of Aston Martin Works as a flagship AML-affiliated dealership. This role offers real commercial responsibility, with accountability for revenue, profit and KPI de...