Geospatial Technical Support and Training Specialist - Alberta

Job description

Roles & Responsibilities: - Provide technical support to customers via phone, email, and in-person interactions. - Conduct training sessions and workshops on product usage, best practices, and troubleshooting. - Develop training materials, including user guides, manuals, and video tutorials. - Assist in resolving technical issues, working closely with engineering and support teams. - Gather customer feedback to identify common issues and recommend product improvements. - Stay updated on new product features and industry best practices. - Collaborate with sales and customer service teams to ensure a seamless user experience. - Maintain detailed records of support requests, training sessions, and customer interactions. Qualifications: - Proficiency in troubleshooting software and hardware issues. - Experience with the technology that we support (e.g., GNSS receivers, total stations, 3D scanners). - Proficiency in Microsoft Office (Word, Excel, PowerPoint) - Behaviors and attitudes related to the organization's values (Cultural Commitment): - Teamwork - Continuous improvement - Accountability - Bachelor's degree in surveying or engineering - 3+ years of experience in customer support,...