Call Center Representative

Job description

We are seeking a Call Center Representative to join our dynamic team! (This a remote position in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities: The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: - Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center - Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system - Accurately acquire, confirm and input demographic and insurance information for all patients. - Perform other related duties as assigned. Qualifications: High School diploma, or GED is required. An Associate’s degree is highly preferred. Minimum of one to tw...