Manager, Analytics and Optimization - Client Care

Job description

Manager, Analytics and Optimization – Client Care At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role: CHANEL is seeking an Analytics and Optimization Manager to strengthen and scale Client Care through rigorous reporting, advanced analytics, and selective use of automation and AI. This role is grounded first and foremost in core analytics, reporting, and operational insight, while also evolving how Client Care leverages technology to work more efficiently and proactively. The role owns Client Care reporting and analytics foundations while progressively identifying where automation and AI can enhance accuracy, speed, and decision-making. AI is an enabler, not the center of gravity. What impact you can create at CHANEL: Core Reporting & Analytics Excellence (Foundational) - Own recurring reporting and analytics for Client Care, including weekly, monthly, and q...