HVAC Customer Service Representative

Job description

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020.HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to work the last four years. Position Overview: The Customer Service Rep is responsible for providing world class customer service. Primary responsibility to answer inbound phone calls, handle customer inquiries both over the phone and by email and scheduling appointments. Providing product and service information. Strive to achieve goals using company strategies and technology . Responsibilities: - Handle a high volume of customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage. - Work with customers throughout North America in a call center environment to troubleshoot and isolate problems. - Write and respond to customer and contractor correspondence and interoffice communications in a professional and concise manner. - Build excellent custom...