Customer Success Manager - Fashion/General Retail, Hospitality

Job description

Job Summary This role is responsible for leading, managing, coordinating, and implementing daily, the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. The key focus areas of this role are in managing: - Managing Customer & Partner Experience & Retention. - Communication between United, Customer & Partner via Customer platforms (Service Channel etc.). - Managing training and performance of our Partners & cleaners. - Overall Store Operations Mgmt. (Including quality audits, store budgets, profitability & KPI’s). - Increasing Revenue & Profits per Store and Customer Banners. - Support to other Area Managers as required. DutiesandResponsibilities: Planning & Budgeting: - Participate in the development and implementation of annual plans by customer banners with Sales and Departmental Head. - Implement store level budgets. - Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations. Customer Relationships & Communication: ◦ Daily/Weekly/Monthly meetings with customer banners on store audits, case management & action plans, periodi...