Senior Client Success Manager

Job description

The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience. The Client Success Manager will represent the Consumer Solutions portfolio, including myHealthPointe and Telehealth, focusing on our Human Services, Post Acute, and Enterprise EMR agnostic clients. This position is a crucial role in the business unit and will work across the business unit and other departments such as Engineering, Product Management, Cloud and the Client Org to drive client value with the solutions. This position will report to the General Manager of CareGuidance. Account Manag e ment – Client Success Identify and maintain agreed upon cadence calls with current myHealthPointe and Telehealth clients Reviewing tickets, answering questions, coordinating with Engineering and Customer Support for timely resolution Entering tickets when applicable: Document follow up and meeting notes Learn and understand state or client specific nuances and needs Document workflows , use cases: Lead refresher trainings: Review new feature functionality and identify use cases with current clients Escalate issues as needed to ensure client satisfaction and mai...