Senior Voice Communications Engineer

Job description

The Senior Voice Communications Engineer is a senior technical leader responsible for the architecture, modernization, resiliency, and operational excellence of enterprise voice and unified communications platforms. The role includes phased in supervisory responsibilities for voice engineering staff and serves as the primary senior level escalation point for complex voice/UC issues. The engineer will own standards, lifecycle governance, documentation, and operational readiness in a rapidly evolving environment. Core Responsibilities: - Lead the architecture, design, implementation, and modernization of enterprise voice/UC solutions (Cisco CUCM, Unity/Unity Connection, SIP trunking, PSTN, turrets, dial plans, QoS) - Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive permanent corrective actions - Provide formal supervision to engineering staff, including task assignment, mentoring, and performance input - Direct major migration efforts, carrier conversions, and platform modernization initiatives - Coordinate cross functionally with IP networking, transport (MPLS/DWDM), radio, AV/VC, security, and cloud collaboration teams - Own and main...