Commercial Card Servicing Advisor

Job description

Job Title: Commercial Card Servicing Advisor Location: Block 23 What you'll do: As a Card Operations Administrator, you will be responsible for executing on debit card and credit requests or inquiries. You will be processing real-time maintenance requests that come through all our internal channels. This would also include completing quality assurance reviews across all debit and credit card cases that have been completed. This would include making the corrections needed, providing leadership feedback and updating the case to ensure quality standards have been met. You may also be asked to handle incoming calls from our front-line servicing teams to support our customers’ real time. This role would allow you to grow and expand your knowledge of all debit card and credit card benefits and functions across our card services department. This is not all encompassing in responsibilities. - Responsible for completing debit and commercial credit card account maintenance and inquiries from internal and external customers. - Meet or exceed service level agreement expectations with completing inquiries or requests. - Process quality control requests and provide feedback to management. - Work...