Quality Assurance Coordinator

Job description

Position Summary: The Quality Assurance Coordinator is responsible for performing quality assurance activities, in a confidential manner, to ensure that the highest level of service is being delivered to all of our patients and callers. This position has no direct reports. Essential Duties/Responsibilities: · Develop and maintain quality program including maintaining the quality monitoring application · Monitor employees telephone calls to ensure compliance with all federal and state regulations, consistency with internal policies and procedures, proper telephone etiquette and documentation of all calls and files · Identify possible problems and/or areas of improvement; provide management with accurate and documented quality related concerns · Immediately report privacy and/or compliance violations in accordance with policy · Trend and identify areas of performance improvement and recommend individual or group training initiatives · Place a minimal amount of outbound phone calls when business ventures warrant · Maintain department reporting on quality to include creation of weekly and monthly reports/graphs · Provide feedback to supervisors and management, specific to results of in...