Merchant Success Manager - eCommerce

Job description

Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We’re looking for a Merchant Success Manager – eCommerce to own the experience and outcomes for merchants enrolled in this paid service. This role is all about delivering value . You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results. What you’ll do: - Sell and support sales of Global Payment's new Professional Service offering - Act as the main point of contact for merchants using our paid eCommerce growth services. - Own merchant outcomes, success plans, and ongoing service delivery. - Coordinate technical and optimisation activity across specialist teams. - Lead regular merchant reviews focused on performance, value delivered, and next opportunities. - Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions. - Identify risks early and keep merchants on track to achieve their objectives. - Demonstrate the value of the service through clear outcomes and results. What succ...