Operations Supervisor - Hamilton / St. Catherines / Welland

Job description

The Team Join a dedicated and high-performing operations team that bring diverse expertise and a shared commitment to service excellence for our clients around Hamilton, St. Catherines, Welland, and rural areas within the region. The Opportunity: Servicing our most valued clients, the Operations Supervisor supervises groups of sites within a territory, managing employees and subcontractors to ensure the scope of work is completed, providing training, liaising with the client's Site Leadership, resolving issues or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders. In addition, the Operations Supervisor guides and directs the employees and subcontractors (where applicable) in the completion of their daily tasks, periodic project work, and any on-demand work orders that may arise. The Operations Supervisor fields questions and concerns from the site-based cleaners ensuring they have the tools, supplies, training, and support required to deliver service excellence each and every day. The Operational Supervisor will require flexibility in shi...