Customer Retention Specialist

Job description

Company Description About Us: TABtouch is taking customer experience to the next level – easy, safe and thrilling. You’ll work with leading technology to solve complex customer problems in a fast‑paced, regulated environment. We foster a collaborative culture that values innovation, accountability and continuous improvement. Our business is unique, offering work that is interesting, challenging and diverse. Your impact will be felt across digital and retail wagering channels, shaping how we engage, reward and retain our customers across the TAB and TABtouch ecosystem. Job Description: The Opportunity: The Customer Retention Specialist is responsible for the planning and delivery of customer engagement and retention communications. The role supports the broader customer lifecycle and retention strategy through targeted campaigns, customer segmentation and disciplined management of customer communications and data. Operating within a highly regulated environment, the role requires careful consideration of Responsible Wagering principles and AML/CTF obligations across all customer interactions, analysis and engagement activity. Responsibilities include: Customer Engagement & Retention...