C004782 Service Level Manager (NS) - TUE 14 Apr

Job description

Deadline Date: Tuesday 14 April 2026 Requirement: Service Level Manager: Location: Bydgoszcz, PL: Full Time On-Site: Yes: Time On-Site: 100%: Total Scope of the request (hours): 1115 Required Start Date: 25 May 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET: Duties & Role: - Monitor and analyse CIS service performance against agreed SLAs, including availability, response times, resolution times, and overall service quality metrics. - Produce regular service performance reports, including Quarterly Service Level Reports (QSLR), identifying SLA compliance, trends, risks, and required corrective actions. - Act as the primary interface between Operational Partners and technical teams regarding service delivery matters. - Conduct regular service review meetings with Operational Partner counterparts, including preparation of materials, presentation of service performance and documentation of agreed actions. - Coordinate with operational and technical teams to ensure service delivery aligns with agreed priorities, commitments and SLA targets. - Track and follow up on incidents, problems, and service requests impacting service performance and SLA complian...