CSS

Job description

Min USD $19.33/Hr. Max: USD $26.20/Hr. Job Summary: Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Supervisor (CSS). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference! This is a supervisory position responsible for providing high-quality service to retail bank clients by administering branch operations and supervising multiple Customer Service Representatives. A successful Customer Service Supervisor must: - Ensure high level of customer satisfaction through the delivery of excellent service. - Assist clients by recognizing opportunities and making appropriate product and service recommendations for both consumer and small business clients. - Supervise two or more CSRs and manage scheduling, branch staff on-boarding and training, workflow management, and daily adherence to operational processes and policies. - Assist the manager in suggesting ways to optimize operational effectiveness, prod...