Executive Customer Specialist

Job description

The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO’s office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel. Communication may be handled via phone, email, postal mail, or through Social Media platforms. This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization. What You’ll Do: - Utilize all resources materials to document and resolve customer inquiries - Communicate and follow up with customers to full resolution - Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries - Follow up in timely manner to ensure resolution was met and customer has been notified - Maintain complete professi...