Patient Services Specialist

Job description

We're hiring to fill a current vacancy, join our team at Optiks International - Calgary - Sarcee Trail NW, as a Patient Services Specialist! In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment. This position is a full-time role working 30-40 hours per week. Our location is open Monday to Saturday. What You'll Do: - Greet and welcome customers, manage customer check-in and check-out - Engage with customers in person, by phone, and via email - Coordinate appointments, prepare prescription printouts - Manage billing and payments for patients, insurers and other third parties - Deliver exceptional customer service to ensure a positive customer experience - Support store operations by performing additional duties as required What You Bring: - Previous retail experience is considered an asset - Ability to multi-task and thrive in a fast-paced environment - Proficiency with technology and computers, including MS Office Suite - Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences - A collaborative, adaptable,...