Specialist, Security Communication

Job description

Job Location: OIC Services Primary Purpose: The Operational Intelligence Center (OIC) is a sophisticated command center dedicated to providing exceptional customer service to retail centers across North America. As an OIC Communications Specialist, you will be responsible for delivering top-notch customer service through telephone interactions with customers and tenants, supporting security operations via radio communications, and monitoring video surveillance systems. This role requires outstanding computer skills, the ability to master multiple applications, and a commitment to delivering excellent customer service in every interaction. PRIMARY RESPONSIBILITIES: - Answer, evaluate, and prioritize incoming telephone and radio calls. - Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management. - Collaborate with on-site security personnel to resolve incidents. - Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel. - Escalate and coordinate incidents with the OIC Supervisor. - Interpret site maps, and computer-...