Senior UX Research Operations Manager

Job description

About Ford Ford Credit Europe is at a pivotal moment in time as it undergoes a significant business transformation in an ever-changing digital world. As the financial engine for Ford, Ford Credit is at the heart of the customer experience, transforming the way people access and interact with vehicle finance on a global scale. The Product Operations team is the heart of an evolving Product Organisation, driving, enabling and supporting change. As the UX Research Operations, you will help build the foundations for how we understand and listen to our customers, with a wide variety of opportunities to establish new practices from the ground up. The Opportunity: Are you energised by helping to build a high-performing product organisation? Are you motivated by enabling your teammates to do their best work? Are you excited to lay the groundwork for an emerging discipline where you will have the opportunity to forge your own path? Then this could be the opportunity for you. This is a 6-month Fixed Term Contract focused on building the foundations of UX Research Operations. This is a high-impact role where you will actively shape our tools, processes and compliance frameworks to unlock the...