Area Manager - Niagara ON - Cleaning Industry
United Services Group · CA
About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally....
Job description
About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Department Purpose/ Function: The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time. Job Summary: This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. The key focus areas of this role are in managing: Duties and Responsibilities - Customer Experience & Retention - Communication between United, Customer & Partner - Performance of our Partners & Cleaners - Over...