Technical Account Manager (Founding)

Job description

Who We’re Looking For We're hiring a founding Technical Account Manager to serve as a key technical partner for our customers. You will sit at the intersection of customer success, engineering, and product. You will own the technical onboarding experience for customers, including setting up and supporting integrations (e.g., Salesforce, SmartAdvocate) and Intake, conducting technical discovery calls, and guiding customers through the setup and use of Supio’s public API and ongoing maintenance of these integrations. You’ll work closely with customer stakeholders and Supio’s internal teams to ensure smooth implementations, scalable integrations, and long-term customer success. What You'll Do: Customer Integrations & Onboarding - Lead technical onboarding for new customers, including integration setup and configuration of Intake - Implement and support third-party integrations such as Litify (Salesforce), SmartAdvocate, and other case management or CRM systems - Diagnose and resolve integration issues in collaboration with Engineering and Support API Enablement: - Conduct discovery calls to understand customer technical requirements and use cases - Guide customers through setup and us...