Human Services Assistant II (Benefit Programs)

Job description

Title Description- Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. General Work Tasks (Illustrative Only) – - This position will serve as HSA II specifically for the Benefit Programs unit: - Scanning - Assists with applications (registration, documentation, scanning, scheduling appointments, etc.) - Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information; - Provides information and assists clients with completing applications, etc.; - Answers incoming calls and responds to inquiries; - Enter and retrieve SVES for all renewals - Prepares and mails correspondence; - Provides information and referrals and verifies information as required for other community resources; - Provides written and/or oral documentation regarding client contacts, verification letters, and other situations; - Assists and serves as back-up to other HSAs when needed; - Assists with special...