Guest Experience Manager

Job description

What you'll bring to the team Welcome to the Stage. Welcome to the Spotlight! Ready to take ownership of the commercial heartbeat behind the ULTIMATE fame experience? Step into a role where guest experience meets smart sales strategy, where every interaction counts and every moment is an opportunity to deliver more. We are Madame Tussauds London, and we are looking for a Guest Experience Manager (Commercial) to take centre stage. This is your chance to lead our Commercial operation, driving revenue, elevating guest experience and ensuring every part of the journey runs smoothly, from queue to checkout. Working closely with the senior leadership team, you will lead Commercial Supervisors and front-line teams, overseeing retail, upsell and guest flow across the attraction. You will balance performance and experience, ensuring we consistently hit our targets while delivering standout service. You will also collaborate across departments to support campaigns, events and initiatives that keep our attraction commercially sharp and guest focused. What you’ll be doing: This is a full-time, permanent role based in London, working 5 days out of 7. Flexibility is essential, including weekends...