USER SUPPORT COORDINATOR

Job description

Provide technical support for Windows desktops, laptops, and related peripherals. Install, configure, and maintain desktop hardware, operating systems, and standard software. Manage user accounts, permissions, and workstation policies through Active Directory and Group Policy. Troubleshoot and resolve issues related to application performance, connectivity, authentication, printing, and system errors. Deploy, patch, and maintain software using endpoint management tools (Intune, Configuration Manager, or similar). Monitor device health, security compliance, and patch status across the environment. Support Office 365 applications, email, OneDrive, Teams, SharePoint, and collaboration tools. Must haves: Advanced working knowledge of Microsoft 365 Admin Center, Active Directory, and Azure Active Directory Advanced knowledge with management of Microsoft Entra Admin Center, and Azure Admin Portal Strong understanding of GPO, OU, DNS, AAD Connect, Intune High level Office 365 applications use and troubleshooting knowledge Bonus: Microsoft Windows error reporting tools and troubleshooting knowledge Experience with computer networking and device enrollment into enterprise environments Use o...