Application Production Support - Presencial

Job description

Company Description Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide. If you’re looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you! Come be part of Inetum! Job Description: Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement. - Execute and monitor the Close of Business (COB) process and resolve any issues that occur. - L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation. - L2 Support: in-depth troubleshooting, root cause analysis, patch and upgrade management, batch processing support, reconciliations, and end-of-day operations. - Manage tickets end-to-end, analyze issues, communicate with stakeholders, and ensure timely resolution. - Collaborate closely with Infrastructure, Database, Security, and L3 teams. - Con...