Front Desk Agent/Concierge - Steady Extra (The Vanderpump Hotel)

Job description

The Concierge Ambassador will be responsible for providing the highest level of personalized guest service while creating unique guest experiences through coordinating dining, entertainment, spa and salon treatments, cabana reservations, transportation, tour excursions, and any special requests from our guests. The incumbent must complete all reservations with accuracy and attention to detail. It is the goal of the Concierge Ambassador to promote the Caesars brand and Caesars Palace by suggestively cross-selling and up selling Caesars Palace restaurants, spa, salon, entertainment, and nightlife. Concierges serve as liaisons across the property and brand, establishing and building vendor and venue relationships. The incumbent must pro-actively exceed in anticipating our guest's needs while providing service with the highest ethical standards, flexibility, patience, resourcefulness, creativity, and professionalism. Membership within Les Clefs d'Or, knowledge of Forbes Five Star and AAA Five Diamond standards, and multi-lingual abilities are preferred. - Utilize all resources available to ensure full knowledge and understanding of the property, in order to provide an exceptional servi...