Senior Sales Consultant

Job description

Senior Sales Consultant Department: Sales & Services: Employment Type: Full Time: Location: Sydney: Description: We’re looking for a Senior Finance Sales Consultant to drive loan conversions end-to-end, owning the customer journey from application to settlement, acting as the face of Driva, and closing deals while delivering a consistent 5-star customer experience. What you will do: Sales & Customer Conversion: - Own high-intent, high-volume finance applications from assessment to settlement - Lead discovery, objection handling, negotiation and closing - Manage a high-volume pipeline to maximise conversion and volume of settlements - Upsell warranty, insurance and aftermarket products as part of a seamless buying experience - Act as the escalation point for complex cases and customer objections Customer & Application Management: - Manage inbound and outbound customer communications (phone, email, SMS), providing clear product and process guidance throughout the journey - Own CRM (Salesforce) case management, including document handling and application updates Team & Cross-Functional Impact: - Support onboarding and training of team members - Run projects, initiatives and experiment...