SWAT Engineer
Miro · Austin, Texas, US
About the Team Miro’s Customer Support organization partners closely with Engineering to protect product quality, accelerate incident resolution, and remove...
Job description
About the Team Miro’s Customer Support organization partners closely with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers. SWAT stands for Stabilization, Workaround, Advocacy, and Triage. The SWAT team sits at this intersection, owning high‐impact escalations, driving proactive fixes, and building internal tooling that improves responsiveness and reliability. We strive to provide the highest quality of service with a sense of empathy and passion, and exceed our users' expectations by always thinking one step ahead when providing solutions. The SWAT team plays a major role in Miro's Customer Support organization, handling the tough, technical, and complex escalations and issues to ensure continuous coverage for our global customers. Across 4-5 different support hubs around the globe, we all work together to play as a team to win the world! Mironeers work in a hybrid model, with 2 days a week in our vibrant Austin hub as our baseline. We would love the person who accepts this role to live in Austin or surrounding areas to participate in hub activities and office culture where possible! However, we are flexible with w...