Customer Relationship Management Production Specialist - Innovation & Special Projects

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The Customer Relationship Management Strategy Specialist manages end-to-end deliverables and project tasks that support dynamic personalization strategies across all retention tactics. This individual demonstrates strong attention to detail and organizational skills, effectively managing multiple projects simultaneously while navigating ambiguity and taking direction. The specialist collaborates comfortably with cross-functional teams and senior management to execute strategic initiatives. What You Will Do: - Lead and implement enhancements across email, mobile, and site channels to support the company’s strategic goals. - Collaborate with cross-functional teams, t...