Scheduler

Job description

Job Summary Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments. Essential Functions: Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals. Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages. Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals. Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out. Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner. Obtains information from patient health insurance or managed care identification card. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment. Works with individual physician offices and their office ma...