Customer Liasion Advisor

Job description

Customer Liaison Advisor Leeds Permanent DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best. What you'll be doing: You will act as the first point of contact for all customer-related queries prior to a client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer-focused nature of our business. Other duties include: Initial contact with the client referral via email/telephony. Converting client and passenger referrals into customers. Providing clear and accurate information in a user-friendly manner. Completing telephone Q&A with clients. Proactively managing the client’s expectations. Using clear and plain explanations and terms, with a friendly, empathetic, and reassuring attitude. Reflecting the brand image and customer-focused e...