WEALTH MANAGEMENT, IPB — DIGITAL CONCIERGE SPECIALIST — Spanish or Italian Speaking - Edinburgh

Job description

The Digital Concierge Specialist is the primary contact for all online-related needs of Private Banking Clients. This role is responsible for supporting high and ultra-high net worth clients with their digital experience. As a junior team member, you will focus on learning core digital platforms, delivering high-quality client support, and escalating issues to senior colleagues when appropriate, as well as liaise with advisors, Client Service Specialists, product partners, and operations to ensure a seamless, integrated online experience for Private Banking clients Full training on J.P. Morgan Private Banking Digital Products will be provided. Job Responsibilities: Client Support and Digital Adoption: - Support new and existing clients by promoting J.P. Morgan digital solutions and assisting with digital adoption. - Assist clients with day-to-day inquiries, including login and navigation support across web, mobile, and tablet platforms. - Respond to operational, technology, and administrative inquiries related to Private Banking and Digital Products; escalate to senior team members as needed for timely resolution. - Collect and share client feedback to help improve digital offering...