Sr IT Operations Lead

Job description

Responsibilities & Qualifications We are seeking a Senior IT Operations Lead to join our TekSynap Defense team. REQUIRED QUALIFICATIONS: Experience: - Minimum of five (5) years of relevant experience in helpdesk or technical support roles. - Strong background in computer hardware, including mobile devices. - Understanding of how programs interact with computer hardware. Certifications: - Certifications CompTIA A+ certification or equivalent. Education: - Education Bachelor’s degree from an accredited institution is required. Clearance: - Clearance - Secret RESPONSIBILITIES: Oversee and manage helpdesk operations to ensure prompt resolution of issues and effective end-user support. Monitor system performance and processing activities to maintain reliable service availability. Coordinate and track responses to trouble reports and service tickets, ensuring timely resolution. Lead and supervise helpdesk personnel, promoting adherence to established service standards. Leverage knowledge of software-to-hardware interactions to diagnose and troubleshoot technical issues efficiently. Overview: WORK ENVIRONMENT AND PHYSICAL DEMANDS: The work environment characteristics described here are re...