After Sales Manager, Earthmoving - Biggleswade

Job description

The role contributes to the success of Liebherr – Great Britain Ltd by leading the Biggleswade depot's after sales operations team, driving profitability through labour efficiency, parts turnover, and high-quality technical support. You will oversee a multidisciplinary team to ensure seamless service delivery, safety compliance, and the achievement of ambitious commercial targets. Whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership. The role: Key responsibilities and accountabilities, includes but not limited to:- - Depot Oversight: Lead the daily operations of the Biggleswade depot, ensuring strict adherence to Health & Safety (H&S) regulations and efficient resource allocation. - Efficiency & WIP Management: Monitor and maintain Utilisation and Work in Progress (WIP) targets. Liaise with the administration team and After Sales Supervisor to ensure jobs move through the pipeline to timely invoicing (within 30 days). - Technical Guidance: Act as a subject matter expert, providing high-level technical assistance to field service engineers and customers. - Workflow Administration: Ensure all aftersales administra...