Reception Manager

Job description

Company Description At Ibis Cambridge Central Station , our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team! Job Description: As our next Reception Manager, you will… - Be passionate about guests and delivering exceptional service. - Bring strong knowledge and experience across front office operations. - Take a hands-on, organised, and supportive approach with your team. - Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes. - Be results-driven and understand what’s needed to achieve hotel goals. Qualifications: Your key missions: - Ensure all Front Office policies and procedures are strictly followed. - Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback. - Communicate effectively and collaboratively with all other hotel departments. - Lead by example on shift, setting the tone for the guest experience. - Ensure all team members understand brand standards...