Patient Experience Coordinator

Job description

Description The Patient Experience Coordinator manages inbound and outbound patient communications, resolves inquiries and ensures high-quality customer service while maintaining company standards. The role handles a variety of tasks to support patients and the organization. This position reports to the Patient Experience Supervisor. Job Responsibilities: - Answer and make calls to address patient questions and concerns, ensuring timely and accurate responses - Provide thoughtful guidance and effective follow-up for patient inquiries? - Document appointments and patient interactions using call center platforms and CRM systems? - Achieve daily call volume targets as defined by the Patient Experience Supervisor - Organize and sort mail; perform batch scanning to support administrative flow? - Support front office tasks and contribute to clinic operations when needed? - Participate in special projects and cross-training opportunities? - Complete required training programs within assigned timelines? - Prioritize tasks efficiently and manage time effectively across varied responsibilities? Requirements: - Strong patient focus with an ability to build an engaging culture of quality, perf...