Customer Success Manager

Job description

Job Description This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. Our Mission: Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing. We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. The Gig: Our customer success managers are someone who represents Healthengine, and is the primary point of contact for any of our practices who have concerns regarding product, support, or billing. Their purpose is to provide the best customer experience possible, which in turn will result in customer retention and expansion. Responsibilities: To build great customer relationships to ensure that our customers remain our customers Proactively manage a portfolio of high value customers to maximise thei...