Appraisal Specialist

Job description

7663 - Ellicott City - 8901 Executive Center Rd, Ellicott City, Maryland, 21043 CarMax, the way your career should be! General Summary: Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals. Principle Duties and Responsibilities: Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that. - Providing exceptional service throughout the customer's experience. - Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process - Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding. - Serving as an advocate for CarMax by sharing what makes us the smart choice. - Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered -...