Data Center Technical Lead

Job description

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite/area management of staff and other non-technical duties. You will play a crucial role in identifying and escalating opportunities within the client's infrastructure for efficiency and effectiveness improvements. Expansion of extensive knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities. Prior leadership experience is desired. Responsibilities: - Oversees daily management of staff, including technician - Approve timecards - Coach and mentor staff to achieve high-quality results and high performance - Conduct regular one-on-one employee status meetings to provide performance feedback as well as annual performance reviews. - Adhere to and apply the disciplinary process related to staff performance issues - Provides explanations for operational performance results (explain why metrics/KPIs missed, met, or exceeded targets) - Provides input and suggestions for improving operational perform...