Tier 2 Service Desk Technician
Ignite · Washington, District Of Columbia, US
Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC.
Job description
Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success. Requirements: · Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity. · Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. · Perform system imaging, patch deployment, and configuration management using SCCM and Intune. · Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory. · Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting. · Perform administrative and clerical tasks to support IT operations and project activities. · Maintain and organize project files, reports, and technical document...