Warranty Specialist - Commercial Vehicle

Job description

About the role: We are looking for a full-time Warranty Specialist to join the Aftersales Commercial Vehicle team at BYD UK, Hounslow, London area. The successful candidate will be responsible for processing and reviewing warranty claims, managing warranty payments. The role will also manage warranty parts returns, and conduct audits to ensure compliance with warranty policies. Working location: Hounslow, London: Key responsibilities: Submit accurate warranty and goodwill claims on a daily and weekly basis. Monitor daily and weekly reports: Resubmit all rejected claims promptly: Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency. Maintain records of warranty submissions and customer contribution towards goodwill claims Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request Follow up on payment of outstanding claims, processing service provide invoices Verify criteria required by factory: Undertake other tasks as requested by the Aftersales Managers Skills and requirements: Minimum 4 years of releva...