Customer Care Coordinator (Temp)

Job description

Job Summary The Customer Care Coordinator (Temp) serves as a key point of contact for guest feedback and issue resolution. This role is responsible for managing customer communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience. The Coordinator partners closely with District Managers, restaurant teams, and external vendors to ensure timely resolution of concerns and identify trends that will assist with operational improvements. This position a considered a full-time, temporary role with a duration not expected to exceed 6 months. Essential Job Functions: - Field phone and website complaints, comments and feedback regarding guest experiences - Assist with customer recovery including mailing Chartickets and/or reimbursements - Analyze customer comments /complaints and provide feedback to District Managers and field to improve overall experience - Reach out to District Managers to contact Restaurant managers directly when needed - Summarize guest experience in customer care services database to track complaints/comments - Participate in cross-functional initiatives from planning through ex...