Technical Service Representative – Level III - Bilingual (English/Spanish)

Job description

We are looking for a talented CGTA Service Representative – Level III to join our team specializing in Service for our Cummins Inc. facility in Shoreview, MN . In this role, you will make an impact in the following ways: - Delivering Exceptional Customer Support : Be the go-to expert for end-users, distributors, and dealers, providing timely and accurate assistance across multiple channels—chat, email, and phone—ensuring a seamless customer experience. - Enhancing Customer Satisfaction : Resolve non-routine issues independently and efficiently build trust and loyalty, directly contributing to improved customer satisfaction and retention. - Strengthening Knowledge Management : Generate and maintain knowledge content to ensure that both customers and internal teams have access to accurate, up-to-date information, reducing resolution time and increasing consistency. - Driving Process Improvements : Support and potentially lead improvement initiatives that enhance customer experience and align with organizational goals, to be a key part of continuous improvement. - Mentoring and Training New Hires : Understand Cummins systems and processes deeply and play a vital role in onboarding and...